Frequently Asked Questions About Auto Repair at Rolando’s Car Care

Rolando’s Car Care offers comprehensive auto body and collision repair services at our Elk Grove Village, IL location. Our I-CAR certified technicians specialize in collision repair, paintless dent removal, custom paint services, and complete vehicle restoration. We handle everything from minor fender benders to major structural repairs using computerized frame straightening equipment and advanced paint matching technology. Our facility features environmentally-friendly waterborne paint systems and dust-free preparation areas to ensure factory-level precision in every repair.

Yes, Rolando’s Car Care works directly with all major insurance companies to streamline the claims process while maintaining our commitment to quality repairs. We understand that dealing with insurance after an accident can be stressful, so we handle the paperwork and communication with your insurance company to make the process as smooth as possible. Our team provides detailed estimates and photographic documentation of all repair stages to ensure transparency throughout your claim.

Rolando’s Car Care has been proudly serving Elk Grove Village since April 2002, making us a trusted family-owned business with over 20 years of experience. Our roots in auto repair run much deeper, as all four brothers learned the trade from our father who owned a small repair shop where we worked as apprentices during high school. We started with a modest two-bay shop and expanded over the years, purchasing our current building in 2014 and adding our full collision and body shop services to better serve our community.

Rolando’s Car Care is located at 1700 Busse Rd, Elk Grove Village, IL 60007 and we’re open Mon- Fri: 7AM – 6PM. We are Closed Weekends to allow our team time with their families, but we understand emergencies happen. If you need immediate assistance, please call us at (847) 228-5036 and we’ll do our best to accommodate urgent situations or help you find alternative solutions.

Absolutely! Rolando’s Car Care stands behind our workmanship with written lifetime warranties on all auto body repairs. We believe in the quality of our work and want you to have complete confidence in your repaired vehicle. Additionally, we provide complimentary follow-up inspections to ensure your satisfaction and verify that all repairs continue to meet our high standards long after you drive away from our shop.

Our computerized color matching system guarantees seamless blending with your vehicle’s existing finish, ensuring that repaired areas are virtually undetectable. We use advanced paint matching technology combined with environmentally-friendly waterborne paint systems that provide superior durability and color accuracy. Our dust-free preparation areas ensure that your vehicle’s new paint finish will maintain its quality and appearance for years to come.

Yes, one of the unique advantages of choosing Rolando’s Car Care is our ability to handle both mechanical repairs and collision work under one roof. Our team of around 20 dedicated employees includes specialists in both our mechanical and body shop divisions. This means whether you need routine maintenance, complex mechanical repairs, or collision restoration, you can trust the same family-owned business that has been serving Elk Grove Village families for over two decades.

Yes, we offer professional paintless dent removal for qualifying damage. This service is perfect for small dents and dings that haven’t damaged the paint surface. Our skilled technicians can often restore your vehicle’s appearance without the need for repainting, saving you time and money while maintaining your car’s original factory finish. During your consultation, we’ll evaluate whether your vehicle is a good candidate for paintless dent removal.

Transparency and communication are priorities at Rolando’s Car Care. We provide regular updates throughout the repair process and detailed explanations of all procedures we perform. Our team documents each stage of your repair with photographs, so you can see exactly what work was completed. We believe in treating our customers like family, which means keeping you informed every step of the way and answering any questions you might have about your vehicle’s repair.

Rolando’s Car Care accepts a wide variety of payment methods for your convenience, including cash, checks, Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, PayPal, and NAPA EasyPay. We want to make paying for your auto body repairs as convenient as possible, so you can choose the payment method that works best for your situation.